Refund & Return Policy

Luna Amare Return & Refund Policy
30-Day Easy Returns
At Luna Amare, we want you to love your purchase. If for any reason you're not satisfied, we offer a simple and hassle-free return process.

Return Policy Overview
• Return Window: You have 30 days from the day you receive your order to return items.
• Condition: Items must be unused, in their original condition, and returned with the original packaging.
• Easy Returns: Our customer support team is here to help guide you through the process.

Return Costs
• Defective Products: No cost to you. This applies if the item is incorrect, damaged during shipping, or otherwise defective.
• Customer Remorse (Change of Mind): You’ll be responsible for return shipping costs. This applies when the wrong product was ordered, the item doesn't fit, or you no longer want the item. Original shipping costs are non-refundable.

How to Return an Item
1. Contact Us: Email us at service@lunaamare.com with your order number and reason for return.
2. Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
3. Send it Back: Ship the item using the instructions provided in our return authorization email.

Refund Process
• Inspection: Once we receive your return, we’ll inspect the item to ensure it meets our return conditions.
• Refund: After approval, your refund will be processed. It typically takes up to 7 business days to appear on your original payment method, depending on your bank or provider.

Exchanges
Need a different size, color, or product? No problem! Contact us and we’ll help you arrange a quick and easy exchange.

Non-Returnable Items
For hygiene and safety reasons, some items may not be eligible for return. These products will be clearly marked as non-returnable in the product description.

Questions?
Visit our FAQs page or contact us for assistance.

Contact Information:
Store Name: Luna Amare
Address: 8 The Green Ste R, Dover, Delaware 19901
Email: service@lunaamare.com
Phone: +1 786 746 8131
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)
We do our best to respond within 1–2 business days.