Luna Amare – Frequently Asked Questions (FAQ)

We’re here to answer your questions and make your shopping experience as smooth as possible. If you need further assistance, feel free to contact us.

1. How long will it take to receive my order?

• Handling time: 1–2 business days

• Transit time: 6–8 business days

• Estimated delivery time: 7–10 business days

For more details, please refer to our Shipping Policy.

2. Do you offer free shipping?

Yes, we offer free shipping on all orders within the United States. For more information, see our Shipping Policy.

3. Where is Luna Amare located?

Luna Amare is a U.S.-based home decor and lighting brand. We ship to both the United States.

4. What if I receive a defective product?

If you receive a defective item, we’ll replace it at no cost. Just contact us and return the item within 30 days. See our Return Policy for more information.

5. Can I cancel my order after it’s placed?

Yes, we allow cancellations within 24 hours of placing your order. Please contact us within that window.

6. What is your return policy?

We offer a simple 30-day return process. Visit our Return Policy page for full details.

7. When will I get my refund after returning a product?

Once we receive and inspect your return, your refund will be processed. It typically appears on your original payment method within 7 business days, depending on your bank or provider.

8. Do you offer any warranties or guarantees on your products?

Yes, we provide a 30-day warranty on all purchases. See our Return Policy for more information.

9. How can I contact customer support?

You can reach us via our Contact Us page or by emailing service@lunaamare.com.

10. Do you ship internationally?

We currently ship to the United States only.

11. Do you have a physical store?

We are an online-only brand. This allows us to offer premium designs at competitive prices.

12. Can I place a bulk order for my business or organization?

Yes, bulk orders are accepted. Please contact customer support for assistance.

13. What is the process for exchanging a product?

Please refer to our Return Policy for exchange details.

14. How can I track my order?

You can track your order on the Track Order page after it ships. A tracking link will be sent to your email when your order is dispatched.

Contact Information

Store Name: Luna Amare

Address: 8 The Green Ste R, Dover, Delaware 19901

Email: service@lunaamare.com

Phone: +1 786 746 8131

Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)

We do our best to reply to your email within 1–2 business days.

Website name: Luna Amare London
Contact page:Click here
Email: service@lunaamare.com

Telephone Number: +1 7867468131

Contact Page: Click Here

Store Address - 8 The Green ste r Dover Delaware 19901

Our customer service team is available Monday to Friday, from 9 AM to 6 PM. We aim to respond to all inquiries within 24 hours.